Grievance Redressal Policy
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
The National Index is committed to addressing the concerns of its readers, contributors, and stakeholders in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines the procedure for raising and resolving complaints related to our content and services.
Grievance Officer
Name: Sagar Kanda
Designation: Owner & Director, The National Index
Email: thenationalindex@gmail.com
Response Time: Within 72 hours of receipt of complaint
Types of Grievances Addressed
- Factual inaccuracies or errors in published articles.
- Content that is defamatory, obscene, or in violation of applicable laws.
- Privacy violations or unauthorised use of personal information.
- Content that violates the ethical guidelines of the Press Council of India.
- Complaints regarding digital media content under IT Rules 2021.
- Copyright or intellectual property disputes.
How to File a Grievance
To file a grievance, please email the Grievance Officer with the following details:
- Your full name and contact information.
- URL of the content in question (if applicable).
- A clear description of your grievance.
- Any supporting evidence or documentation.
Resolution Timeline
Acknowledgement of receipt of your grievance.
Resolution or update on the status of your grievance (as per IT Rules 2021).
Final resolution communicated in writing.
Escalation
If you are not satisfied with our resolution, you may escalate your complaint to the Press Council of India at presscouncil.nic.in.